Everlaw’s cloud-based discovery and investigations platform unlocks the collaborative power of litigation and investigative teams, so they can make sense of the growing data sets quickly and intuitively. Support your iPhone/iPad customers more effectively, with no more having to download or convert HEIC files before viewing them.Įverlaw helps legal teams navigate the increasingly complex e-discovery landscape, to chart a straighter path to the truth. HEIC Attachment Preview lets you p review HEIC image attachments (iPhone / iPad images) from your tickets.
Direct links to the most relevant articles in your knowledge base and past tickets are provided alongside every draft response. With one click well-formatted answers are instantly drafted based on ticket context, articles in your knowledge base, and optionally your ticket history.
RightPage is a powerful agent assistant tool designed to help agents resolve tickets with accuracy, quality, and speed. Additionally, Zendesk forms with custom fields and drop down lists can be supported from the Slack side. Messages from internal or external customers will re-open the ticket status. You can synchronize Slack conversations so any comment or message posted in Zendesk will update the Slack conversation, and vice versa. Worknet helps companies support their internal and external customers natively inside Slack.
See our What's New for an overview of what was released in the last month.
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